Appointments

A 2 hour cancellation notice policy is in place for standard visits, but for extended time, SIPS/EPC nurse bookings and minor procedures, 24 hours notice is required. Failing to do so may incur a DNA (did not arrive) fee, which is not refundable by Medicare.

IMPORTANT: for Emergency, Life Threatening Medical Conditions, please DO NOT attend our practice, but phone 000 for the best emergency response and to ensure the best outcome for you.

Burnett Medical Centre’s Online Booking system is easy to use and allows our returning patients to book an appointment 24 hours a day using our online booking system.

If you need to be seen on the same day when no online bookings are available, then our returning patients can phone our staff on 4151 2608 and we are happy to try make arrangements for you.

For first time patients, we request you phone our practice on 4151 2608 to enable our friendly staff to welcome you personally.

How to book online as a returning patient: 

1. Click on the link for Online Bookings icon
2. Choose your doctor of choice
3. Choose your day and time
4. Complete your details
5. You will receive a confirmation email when your booking has been successfully made
6. Later you will receive an automated reminder when your appointment is due
   (Please note failing to arrive may incur DNA Fee as explained on the  online booking system)

NB: an existing patient that has a DNA in place in our booking system may not be able to book another appointment until it is cleared with our staff.  Online booking errors only occur if there is a block in place. Our staff do contact our patients after a DNA to advise of the policy or if a fee is now payable before a new appointment can be made.  

We would like to thank you for choosing Burnett Medical Centre. Please familarise yourself with our Patient Code of Conduct.