Workers Compensation

All of our doctors see Workers Compensation patients. Please be aware the patient will personally be responsible for all cost which will be paid at time of consultation. Once a claim number has been received the cost will be covered by the insurance company.

My Health Record

My Health Record is a secure, electronic record of your medical history, stored and shared in a network of connected systems, e.g Hospitals, GP’s, etc. My Health Record will bring key health information from a number off a different systems together and present it in a single view. You can register online at www.myhealthrecord.gov.au or Phone 1800 723 471.

Medical Records

There may be a fee and a form to complete to have your medical records transferred to another practice. Speak to our friendly reception staff who will assist you.

Phone Calls

Our doctors will deal with some enquiries over the phone, however these calls interrupt consultations. For this reason, they cannot always take your calls immediately and will return your call when it is convenient. Enquiries are best dealt with by making an appointment with your doctor. If your problem is urgent, please advise reception

Patient Billing

(23) Standard Consult $90

(36) Longer Consult $145

Bulk billing for children under 16 and pensioner/ health care card holders.

Patient Services

The practice offers a wide variety of medical services including ECG’s, INR monitoring, Spirometry, Iron infusions, Childhood and Seasonal immunisations, Flu Vaccinations, Men’s Health, Women’s Health, Cervical Screening, Skin Cancer Checks, Surgical Procedures, Cosmetic Procedures and Corporate Health.

Privacy & Confidentiality

This Practice is committed to maintaining the privacy and confidentiality of your personal health information. Your medical record is confidential. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is available only to authorised members of staff.

Feedback

We encourage and welcome patient feedback so we can continue improving our services. Ask reception for a survey form.

Complaints

It is hoped you are happy with the care you receive at Burnett Medical Centre.

If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 9219 7444.

Results

We ask that all patients make a follow up appointment with the doctor for reviewing test results. You may ring to find out if your results are back but no results will be given over the phone unless previously organised with your doctor. To protect the rights of patient confidentiality the reception staff will ask a series of questions in order to confirm the identity of the person to whom they are speaking with.

Recalls/Reminders

Our practice offers a recall/reminder service for preventative care. This system enables the doctors to follow up with patients for a number of reasons, test results, immunisations, Cervical Screening, etc. All patient files have been flagged for this service. If you do not wish to receive recall/reminder notices, please inform our staff

Updating Details

In order for us to provide the very best care, it is important for you to keep us informed of any changes to your details. If you have changed address or changed your home or mobile numbers recently, please inform reception.

Long Appointments

Should you require a long appointment with your doctor, please advise reception at the time of making the appointment. A long consultation will be required if you wish to discuss multiple or complex health problems or completion of forms for Insurance or Medicals etc. If you are unsure, please ask reception.