How To Make An Appointment
New Patients
All new patients must phone our practice or come in and speak to our Reception to book an appointment in order for our friendly, helpful staff to introduce our practice, our services and policies to you in person. Call 4151 2608 to speak to us about booking an appointment.
Returning Patients
Please phone at 8am on the day for an appointment and we will do our best for you to see your usual family Doctor.
We try our best to never turn away our children.
Should you find you no longer require your appointment, please phone our staff on 4151 2608 to cancel the appointment in order for other patients to be able to take your place.
Cancellations
A 2 hour cancellation notice policy is in place for standard visits, but for extended time, SIPS/EPC nurse bookings and minor procedures, 24 hours notice is required. Failing to do so may incur a DNA (did not arrive) fee, which is not refundable by Medicare.
IMPORTANT: for Emergency, Life Threatening Medical Conditions, please DO NOT attend our practice, but phone 000 for the best emergency response and to ensure the best outcome for you.
Online bookings
Burnett Medical Centre’s Online Booking system is easy to use and allows our returning patients to book an appointment 24 hours a day using our online booking system.
If you need to be seen on the same day when no online bookings are available, then our returning patients can phone our staff on 4151 2608 and we are happy to try make arrangements for you.
How To Use Our Online Booking System
For first time patients, we request you phone our practice on 4151 2608 to enable our friendly staff to welcome you personally.
How to book online as a returning patient:
- Click on the link for Online Bookings icon
- Choose your doctor of choice
- Choose your day and time
- Complete your details
- You will receive a confirmation email when your booking has been successfully made
- Later you will receive an automated reminder when your appointment is due
(Please note failing to arrive may incur DNA Fee as explained on the online booking system)
NB: an existing patient that has a DNA in place in our booking system may not be able to book another appointment until it is cleared with our staff. Online booking errors only occur if there is a block in place. Our staff do contact our patients after a DNA to advise of the policy or if a fee is now payable before a new appointment can be made.
We would like to thank you for choosing Burnett Medical Centre. Please familarise yourself with our Patient Code of Conduct.
