Burnett Medical Centre (B.M.C), is committed to providing best practice care to our patients. We have your health as our priority and we strive to deliver today’s medicine today. We will do our best to have you see a doctor that day if you can please phone us at 08:00am. It is Practice policy that unwell children are seen on the day.
All new patients must phone our practice or come in and speak to our Reception to book an appointment in order for our friendly, helpful staff to introduce our practice, our services and policies to you in person. Call 4151 2608 to speak to us about booking an appointment.
Please phone at 8am on the day for an appointment and we will do our best for you to see your usual family Doctor.
We try our best to never turn away our children.
Should you find you no longer require your appointment, please phone our staff on 4151 2608 to cancel the appointment in order for other patients to be able to take your place.
A 2 hour cancellation notice policy is in place for standard visits, but for extended time, SIPS/EPC nurse bookings and minor procedures, 24 hours notice is required. Failing to do so may incur a DNA (did not arrive) fee, which is not refundable by Medicare.
IMPORTANT: for Emergency, Life Threatening Medical Conditions, please DO NOT attend our practice, but phone 000 for the best emergency response and to ensure the best outcome for you.
Burnett Medical Centre’s Online Booking system is easy to use and allows our returning patients to book an appointment 24 hours a day using our online booking system.
If you need to be seen on the same day when no online bookings are available, then our returning patients can phone our staff on 4151 2608 and we are happy to try make arrangements for you.
For first time patients, we request you phone our practice on 4151 2608 to enable our friendly staff to welcome you personally.
How to book online as a returning patient:
NB: an existing patient that has a DNA in place in our booking system may not be able to book another appointment until it is cleared with our staff. Online booking errors only occur if there is a block in place. Our staff do contact our patients after a DNA to advise of the policy or if a fee is now payable before a new appointment can be made.
We would like to thank you for choosing Burnett Medical Centre. Please familarise yourself with our Patient Code of Conduct.
In order to provide excellence in service for your comfort and safety, it is necessary for patients of the Centre to observe some of the Codes with regard to accessing our services; including behaviour and dress.
The Codes are detailed on the notice board to the left of the foyer and patients are requested to familiarise themselves with them when they arrive at Burnett Medical Centre.
Dress Code
Shoes must be worn at all times and at a minimum thongs. Clothing preferable T-shirt, minimum of a singlet and no bare torso to comply with Workplace Health and Safety.
Language
Foul language / Personal Abuse/ Threats to our Doctors, staff or patients will not be tolerated under any circumstances and you will be requested to cease or even to leave the premises.
Children
Parents / care givers are responsible for the child/children’s safety and behaviour whilst visiting the surgery to ensure the comfort and safety of others. Please do not be offended if staff request rowdy children be kept quiet or to be taken outside until their Doctor is ready to see them. Their intentions are genuinely considering our other patients.
Mobile Phones
Mobile phones should be switched off, or at a bare minimum placed on silent mode before entering our practice. If you must make or take a phone call within the waiting room, reception or accounts areas, please do so outside or move outside as soon as possible. At no time during your consultation with your doctor are mobile calls to be answered or made without the permission of our doctor. Should you choose to ignore their request you may find yourself being requested to finish your visit and you will need to make another appointment for another time.
Patient Conduct
Our staff and doctors are to treat our patients with respect and we expect the same from our patients. Should you wish to lodge a complaint about how you have been treated, please ask to see the Practice Manager if you are dissatisfied.
Our patients are to treat our doctors and staff with respect. There may be a time where the doctor/patient relationship breaks down and is no longer workable. In this instance, the Practice Manager is made aware and other doctors within the practice will be asked if they have the capacity to continue to provide medical treatment for the patient. If our doctors are unable to provide further treatment, then the patient will be provided with a list of GP’s in Bundaberg that may be able to see new patients.
Under special circumstances a home visit may be available to our patients that are too sick to attend the practice.
Please note that there are travel distance restrictions in place. Should you require a home visit, please phone us on 41512608 to discuss.
Alternatively, after hours home visits are available by phoning House Call Doctor on 13 55 66
Burnett Medical Centre is a discretionary Bulk Billing practice for Centrelink Concession Card holders and children under the age of 16 years. For the first visit, a private fee of $69 for a standard consult or $120 for a long consult may be payable, rebatable by Medicare. After your first visit, you may be bulk billed from that time onward, at the discretion of the doctor.
